Amazon, themselves, were wonderful. They provided shipping back to their facility and send out another identical product in it's place at no additional charge to myself.
The second arrived unscathed. On the second run of making quesadillas; we hear a loud shatter type sound. The unit must of had a weak spot and caused a 4 inch long crack from edge inward toward center of unit rendering it useless.
In the end; the unit is not to par and I recommendLodge Pro Logic Pizza Pan which serves same as griddle (no grill side(obviously)). Worth itThis is a nice griddle. All surfaces are smooth and it cooks nicely. I had one disappointment and it has to do with packaging for shipment. The griddle arrived in a fairly lightweight, very skimpy box and as a result a 2 inch piece of the rim was broken off in shipment.
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It is heavy and it takes 10 minutes to heat up, but it produces very nice grill marks and that mass provides even heat.I preheat the grill on high on the stovetop for steaks, and preheat the oven at the same time to about 300.Brown the steaks quickly once the griddle is hot, then place in oven to finish unless you prefer rare.Nice grill marks, and the griddle is easy to pick up (but hot and heavy and you need good mitts) when the grill side is up.However, when the grill side is down (the smooth side is up) this griddle is darn hard to lift off the stove top because the handles are flush with the stove top if you have a glass top stove.I have to slide a thin spatula under the edge to pry it up enough to lift it off the stove top.This is a tricky task especially if the griddle is hot.
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I can understand the previous not-so-favorable reviews, however I did not have a hard time conditioning the pan or keeping it up. The only time it got funky was after I left it outside, my own fault completely. I can say though that regardless of the time it spent outside it was fine after a little TLC.
To get to the point... this pan rocks. Im a 36yo guy living in downtown Chicago that takes advantage of the best steak restaurants in the city. Id like to think I have a fairly sound opinion on the bone in ribeye. This little grill pan when used the right way works flawlessly. The trick on steaks is the initial sear, youve got to slap them down on something well treated, and ridiculously hot. Resting this pan above a charcoal (gotta be briquettes) filled smoker base will get this thing glowing pink. Depending on the thickness of the steak (4-5min for 1.5" thick) is the time it needs to stay on to reach a perfect sear. Pull em off, let sit for the amount of time it takes to knock back a High Life and youre good to go.
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Happy I got this one. Its a nice size too. It did take a while to get it seasoned but worth the wait. As for shipping mine came just fine.I like the fact you can grill on one side like steaks and use the other side for pancakes ect...NICE for home or camping.
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