Recently we noticed the stainless steel on the bottom was pulling away from the aluminum layer.Since I had just selected and ordered a new Sitram copper bottomed Saute pan for a request from my wife, I decided to email Sitram to ask how to have it repaired, and offered to send a picture.They asked for the picture and I sent it.
The response was that the problem was covered under the limited lifetime warranty.The replacement arrived today.
The original has provided extraordinary, daily service and both my wife and I are extremely pleased.The Sitram response by replacing the original pan was more than expected.
We don't see any reason not to continue supporting Sitram products.I don't see how we could expect more.The products are our favorites, and the backup to the warranty was more than I expected.
Best regards,
Tom C
Sitram Profiserie 11-Inch Commercial Stainless Steel Fry Pan
Great item. No rivets. Great weight. It is somewhat non stick. If you want to fry or scramble an egg, just use a bit of oil or butter. It will not stick. Wish the pans were marked with the brand.
Buy Sitram Profiserie 11-Inch Commercial Stainless Steel Fry Pan Now
0 comments:
Post a Comment