Stoneline 11" Eco-friendly Stone Coated Non-stick 2pc Frying Pan Set /Glass Lid

After many months of watching the infomercials on these sets, we finally dug into the savings and purchased them.What a mistake!After using them for about a month, the handle snapped off of the medium frying pan.Luckily, nobody was scalded as the pan crashed to the floor.The culprit was defective steel.It was totally crystalized at the handle.Upsetting to say the least, but the real nightmare began when we contacted them.They requested photographs which were promptly sent.Their response was no less than 4 promises of a replacement being "on its way".

After almost an entire year, a supervisor finally proposed sending a replacement BUT ONLY IN A DIFFERENT SIZE.It seems he didn't want to be bothered pulling the correct pan for us.The fact that there were so many broken promises from them over a year, he still didn't see fit to make sure we had the complete set which we paid for.

They do work as the infomercials show.But given the inferior quality of the cookware, as well as the absolutely deplorable customer service, we consider the set to be a waste.We're scared to use it and have never had a worse buying experience in 60 years.

A one star review is much more than the manufacturer deserves.

We sent a pan back six months and after calling them twice, we are still awaiting a replacement pan (they keep saying it's on back order.) Very unhappy.

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I have been researching this product. Always check the BBB before you buy anything. Here is the link for this company's BBB profile: . This product has not lasted anyone longer than 8 months, and most are less than that! I don't know about anyone else but I cannot afford to pay $300 for this kind of cookware or $100 per piece every few months because the product does not perform the way it is advertised. Also there are many billing issues and consumers are not being refunded when over charged! Strongly caution!

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When I bought this, it was as advertised. but after while food cooked started hanging on to the surface. unfortunate, lots of money for a pan. Won't buy any more. Still not a bad pan, use it a lot but not worth the price.

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Bought this pan for my wife as a gift and now within less than a year the coating is coming off in the middle of the pan.i will see if i can get my money back or what other options I may have.

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