I called their warranty line.They don't staff it with enough people because you have to wait forever to get through and they throw you to voice mail if it's busy.When you get through to them,they will politely explain to you that they don't pay for you to ship the pan back,despite what it says on their web site.That's right!now I'm out an additional 20 bucks!
THANK YOU LE CRUESET for showing me the best side of corporate indifference.I could get better warranty service if I'd bought from WilliamsSonoma who stand by their products:however I wanted to buy local.Now I understand why my local kitchen store stopped stocking their stuff.Next time,I will buy a cheap pan at Target and if it last a year then I'm still ahead of the game.
Meanwhile,I will ask my gypsy friends to curse the Le Cruset executives who are apparently making tons of money by ripping off their customers.
I am posting this on every le creuset non stick product in Amazon.
Buy Le Creuset 3-Ply Stainless-Steel 12 1/2 Inch Nonstick Fry Pan Now
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